Customer Service

Contact Us:

Gear Trekker
630 NW Hickory St
Ste 120, #39
Albany, OR 97321
541.991.4648

email: sales@gofastlite.com

Shipping Policy:

Orders are usually shipped the next 2-3 business days after we receive your order, including expedited shipping services. Delays do occur and can lengthen this time, especially during summer months. You may contact us by email or telephone to arrange same day or express shipping if time permits and an additional rush fee may apply. You will be notified of any backorders or items out of stock.

Custom and Quantity Orders: We do custom footprints for all tents up to about 3-4 person size. Contact us for more details. Costs range from about $29 – $59. For quantity orders above 2 the sizing of your particular tent(s) may need to be verified as tent model sizing can change over the years. This is a simple matter for most tents of measuring the length and width of the tent body floor, while unique shaped tents will require a few more measurements.

Return Policy:

Please inspect the item as you would in a store. Please assess your merchandise indoors on a clean surface and retain all of the packaging materials until you are sure you will keep the item. Items are not to be returned after “field testing.”

30 Day Return Policy: If for any reason you are dissatisfied with your purchase of any items listed in our web catalog, you may return the item in new condition for a refund or exchange up to 30 days after receiving your merchandise. Orders of 3 or more quantity and custom orders are excluded from the 30 Day Return Policy (see “Custom orders” below).

RMA#: Call or email for a Returned Merchandise Authorization number prior to shipping any returned items.

Bonus items: Any bonus items included with the purchase can either be returned in new condition or kept. If you keep them, the price of the items will be deducted from your return reimbursement.

Tracking and Insurance: We recommend insuring returned items at value of purchase price. At minimum, return ship with a Tracking Number or Delivery Confirmation.

Return shipping method and costs: The Postal Service is the least expensive method for items with a ship weight less than 2 lbs and generally costs less than $6. UPS Ground is the best choice for items weighing over 2 lbs.

Reimbursement: When the returned merchandise arrives at Fast-Lite, your credit card will be credited for the merchandise charge. If you ship back an item that was shipped to you by a standard free-shipping method, you will receive a full refund for the entire purchase. Shipping charges are not reimbursed.

Refused shipments: If you order an item, then refuse it when delivery is attempted, the shipping cost will be deducted from your return credit. An item is considered “refused” when you do not open the box and the carrier returns the item to us at no cost to you.

Custom orders and quantity orders: Custom orders and quantities of 3 or more are not subject to the 30 Day Return Policy. These products are uniquely manufactured for you and non-returnable.  However, if you are dissatisfied with our products we will make efforts to right any wrongs, in our sole discretion on a case by case basis.

Warranty/Repair:

Limited Warranty:

We warrant that for a period of one (1) year from the date of purchase, this product will be free from defects in material and workmanship. Fast-Lite, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. This warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use or misuse of the product, use contrary to the operating instructions or failure to follow maintenance instructions, commercial, for-profit, non-profit, instructional, educational use of this product, and or rental applications, disassembly, repair or alteration by anyone other than Fast-Lite or an authorized service center.

Repair:

Gear Trekker
Fast-Lite Repair Service
630 NW Hickory St
Ste 120, #39
Albany, OR 97321
541.991.4648

Terms of Use:

This website, www.gofastlite.com(“Website”), is hosted by Fast-Lite.

By using this Website, you agree to be legally bound by all the terms and conditions contained herein. By using this Website, you also represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing the Website. In addition, when you use any current or future version of this Website or any other Fast-Lite Website, you also be will be subject to the terms and conditions of this Agreement.

We may, from time to time, modify the terms of this Agreement. When we make changes, we will post those changes here. Your use of the Website following any such modification constitutes your agreement to the terms of the modified Agreement.

Please review our privacy policy. The terms and conditions of our privacy policy are incorporated herein and made part of this Agreement.

Fast-Lite reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion, including, without limitation, if Fast-Lite believes that user conduct violates applicable law or is harmful to the interest of Fast-Lite or any of its associates or affiliates.

Fast-Lite™ is a protected trademark of Fast-Lite in the United States and other countries. Are We Light Enough?™, Shock-Lok™, X-Fit™ and other marks indicated on our Website are trademarks or registered trademarks of Fast-Lite in the United States and other countries. All rights are reserved with regard to the aforementioned trademarks and other trademarks of Fast-Lite which may not be included or any reason.

This Website also refers to third-party trademarks. All rights are reserved with regard to the aforementioned trademarks

All rights in the product names, company names, trade names, graphics, logos, page headers, button icons, scripts, product packaging, trade dress and designs of all Fast-Lite or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Fast-Lite or its respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on this Website confers on you any license or right under any patent or trademark of Fast-Lite or any third party.

All copyright rights in the text, images, photographs, graphics, user interface, and other content provided on this Website, and the selection, coordination, and arrangement of such content, are owned by Fast-Lite or its third-party licensors to the full extent provided under the United States Copyright Act and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of this Website for any purposes. Nothing stated or implied on this Website confers on you any license or right under any copyright of Fast-Lite or any third party.

This Website and the information contained in reference herein are for your personal, non-commercial use only. Except as otherwise specifically permitted herein, you shall not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of this Website, or use the contents of this Website in litigation, or for any commercial or promotional purposes, without the express written consent of Fast-Lite or its lawful successors and assigns. For usage permission, contact us.

Fast-Lite grants you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Fast-Lite. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.

Neither this Site nor any portion of this Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Fast-Lite. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Fast-Lite and our affiliates without express written consent. You may not use meta tags or any other hidden text using Fast-Lite’s name or trademarks without the express written consent of Fast-Lite. Any unauthorized use terminates the permission or license granted by Fast-Lite.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to any page of Fast-Lite so long as the link does not portray Fast-Lite or its products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Fast-Lite logo or other proprietary graphic or trademark as part of the link without express written permission.

This Site may contain hyperlinks (“links”) to Web Sites operated by persons or entities other than Fast-Lite (“third-party Web Sites”) or to co-branded Web Sites operated by a third party, including affiliates (“co-branded Web Sites”). We provide such links for your reference and convenience only. A link from Fast-Lite to a third-party Web Site does not imply or mean that we endorse the content on that third-party or co-branded Web Site or the operator or operations of that Web Site.

You agree to comply with all applicable law in connection with your use of the Website, and such further limitations as may be set forth in any written or on-screen notice from Fast-Lite. As a condition of your use of the Website, you warrant that you will not use the Website for any purpose that is unlawful or prohibited by this Agreement. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with this Website or any co-branded website will be accurate, complete, and current. You will pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with Fast-Lite or any co-branded website at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.

By using this Website, you agree not to violate or attempt to violate the security of the Website, including, without limitation, actions such as:

Accessing data not intended for you or logging into a server or account that you are not authorized to access;? Attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;? Attempting to interfere with service to any user, host, or network, including, without limitation, by way of submitting a virus to or overloading, “flooding,” “spamming,” “mailbombing,” or “crashing” the Website;? Sending unsolicited email, including promotions and/or advertising of products or services, and? forging any TCP/IP packet header or any part of the header information in any email or posting.??

All products purchased from this Website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Fast-Lite. Title to products purchased on this Website, as well as the risk of loss for such products, passes to you when Fast-Lite delivers these items to the carrier.

Fast-Lite attempts to be as accurate as possible in describing its products. We do not warrant that product descriptions or other content of this Website are accurate, complete, reliable, current, or error-free. Most Fast-Lite products displayed on this Website are available in select retail stores in the United States and select foreign markets while supplies last. In some cases, merchandise displayed for sale on this Website may not be available in retail stores.
We have made every effort to display as accurately as possible the colors of our products that appear on this Website. As the actual colors you see depend on your computer monitor, however, we cannot guarantee that your monitor’s display of any color will be accurate.

This Agreement, your rights and obligations, our rights and obligations, and all actions contemplated by this Agreement will be governed by the laws of the United States of America and the State of Oregon, without regard to principles of conflicts of law and as if this Agreement were a contract wholly entered into and wholly performed within the State of Oregon. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods.

You agree to defend, indemnify, and hold harmless Fast-Lite and its affiliates, successors and assigns, and its and their directors, officers, employees, agents, co-branders or other partners from and against any and all allegations, claims, demands, actions, causes of action, proceedings (whether threatened or pending), orders, damages, losses, liabilities, costs and expenses, including reasonable attorney’s fees and other legal expenses, and judgments of any kind of nature, incurred by Fast-Lite arising out of or relating to your use of the Website, your violation of this Agreement, or your violation of any rights of another.

We may discontinue this Website at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of this Website at any time for any reason, without notice. We may discontinue or restrict your use of this Website at any time for any reason, without notice.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Fast-Lite as a result of this Agreement or your use of this Website. Nothing contained in this Agreement is in derogation of Fast-Lite’s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by Fast-Lite with respect to such use. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

The failure of Fast-Lite to enforce any provisions of this Agreement or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of this Agreement or to act with respect to similar breaches.

If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

This Agreement is the entire and final Agreement regarding our Website and its content, and supersedes any prior or contemporaneous communications between Fast-Lite and you regarding our Website and its contents.

All rights not expressly granted herein are hereby reserved.

Privacy Policy:

Your privacy is important to us at Fast-Lite. We understand that you provide private information in the course of doing business with us online, by mail and by telephone. So that you understand how we operate to protect this information, the following is a description of our policies on collecting and protecting the information you provide to us. Other information related to the terms of use of this Website are also provided.

Your Personal Information

Personal Information is gathered by Fast-Lite for the sole benefit of Fast-Lite. Fast-Lite does not sell, rent or provide your “Personal Information” to third parties, except as described below. Personal Information as used herein refers to data and facts about you which include, but are not limited to, your name, age, address, email address, financial information (account or credit card numbers), income level, phone number, etc. Personal Information is personal to you in that it belongs to you and identifies who you are. There are a variety of pathways, electronic and otherwise, by which any single element of these data can point to you personally. Personal Information does NOT include your IP Address as defined below. Personal Information is generally kept for Fast-Lite business which is primarily used to assist you in your current or future communications and/or transactions or in analyzing sales trends.

Personal Information is primarily obtained from a form required to be completed when customers request information, products or services.   Personal Information that is collected by Fast-Lite is used to bill the user for products and services, and to ship those products. Personal Information is used to send orders, information about our company, and promotional material to our customers. Personal Information is also used to get in touch with the customer when necessary. Users may opt-out of receiving future mailings by following the directions in those mailings.

Fast-Lite may use online surveys which ask visitors for Personal Information which usually includes contact information (typically the customer’s email address) and demographic information (like their zip code, age, or income level). We would potentially use Personal Information gathered from such surveys to send the user promotional material from Fast-Lite.  Fast-Lite may also run contests on our site in which we ask visitors for selected Personal Information such as contact information (typically the customer’s email address) and demographic information (like their zip code, age, or income level). We would potentially use Personal Information gathered from such contests to send users promotional material from Fast-Lite. The customer’s Personal Information is also used to contact the visitor when necessary (i.e. when someone wins a contest.). Demographic and profile data is also collected at our site. We use this data to tailor our visitor’s experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

Cookies and IP Addresses

Fast-Lite also collects, uses, and monetizes IP Addresses. An IP Address is a convention of the Internet Protocol that identifies your “virtual” address on the internet. This IP Address is not personal to you and does not identify any of your Personal Information. All devices connected to a network have an IP Address permitting communication to and from the device. If you connect to the Internet from your computer, then you have an IP Address that looks something like this: 209.17.654.152. In the simplest possible terms, your IP Address contains no data that identifies you as a person. It is only a logical address allowing you to connect to others and others to locate your computer. An IP Address can be used variously as set forth herein. We could potentially use an IP Address to help diagnose problems with our server, and to administer our Website. The IP Address may be used to help identify you and your shopping cart and to gather broad demographic information. Our site uses cookies to keep track of your shopping cart. We may use cookies for other purposes such as site personalization as well. You can reject cookies and still use the Fast-Lite site, however, it will disable the ability for the site to recognize your cart, your account and any personalization efforts.

Fast-Lite may monetize or otherwise provide anonymous IP Addresses to third parties. Fast-Lite sometimes employs other companies and individuals to perform functions on our behalf. Examples of such may include hosting our website, providing marketing assistance, providing search results and links, retargeted advertising, analyzing data, etc. These third parties have access only to IP Addresses, no Personal Information is provided to them.

External Links

This site contains links to other sites. Fast-Lite is not responsible for the privacy practices or the content of such Websites.

Your Rights and Obligations With Respect To Content and Material Submitted by You

Any comments, reviews, posts, feedback, questions, answers, notes, messages, images, video, audio, materials, ideas, suggestions or other communications you submit to Fast-Lite are not private or proprietary. By submitting User Content on or through Fast-Lite, you grant Fast-Lite an irrevocable, royalty-free, worldwide, perpetual right and license to use, copy, modify, display, archive, store, distribute, reproduce and create derivative works based upon such User Content, in any form, media, software or technology of any kind now existing or developed in the future. By submitting such User Content on or through Fast-Lite, you are confirming that (a) you are the sole author of the User Content and the User Content originated with you and was not copied in whole or in part from any other work; (b) you have obtained all necessary permissions associated with the User Content, including without limitation permissions relating to copyrights, trademarks, rights of publicity and/or rights of privacy; (c) the User Content does not contain hate speech or profanity and is not libelous, obscene or otherwise in violation of this Agreement, and (d) that you are not a minor and have the legal right and capacity to enter into and comply with these Terms. By submitting any such User Content on or through Fast-Lite, you grant Fast-Lite permission to use your name, alias and any other information (as provided by you) to attribute such User Content to you. Without limiting the generality of the previous sentence, and subject to our Privacy Policy, you authorize Fast-Lite and its affiliates to share the User Content across all affiliated Web sites, and to use your name and any other information in connection with its use of such User Content. You also grant Fast-Lite and its affiliates the right to use any material, information, ideas, concepts, know-how or techniques contained in such User Content. We are not responsible for the similarity of any of our Content or programming in any media to User Content submitted by you. Any and all rights granted in this section are granted without the need for any compensation to you in any form. User Content does not reflect the views of Fast-Lite, and Fast-Lite does not represent or guarantee the truthfulness, accuracy, completeness, timeliness or reliability of any User Content, nor endorses or supports any opinions expressed in any User Content. In no event shall Fast-Lite have or be construed to have any responsibility or liability for or in connection with any User Content. If we determine, in our sole discretion, you or any User Content you submit violates this Agreement, we reserve the right, at any time, without notice and without limiting any and all other rights we may have under this Agreement, to (a) refuse to allow you to submit further User Content, (b) remove and delete your User Content, (c) revoke your registration and right to use the User Content Submission Features and (d) use any technological, legal, operational or other means available to enforce the terms of this Agreement, including, without limitation, blocking specific IP addresses or deactivating your registration, access using your e-mail address, your user name and password.

Opting Out Of Communications From Fast-Lite

You may elect not to receive on-line or off-line communication from us. To stop receiving Fast-Lite email or catalogs, contact us at sales@gofastlite.com

Changes to Our Privacy Policy

Fast-Lite will potentially update this privacy policy from time to time. We will contact anyone on our email list when there are fundamental changes that will possibly affect the way you interact with us.

How to Contact Fast-Lite

If you have any questions or concerns about privacy, please feel free to contact us. To do so you can send an email to sales@gofastlite.com